fb788 Privacy Policy: How We Handle Your Information
fb788 collects and uses your personal information only to operate your account, process transactions through Nagad, Rocket and Bank Transfer, and keep your session secure. This policy explains exactly what we collect, why we hold it, and what choices you have — access and eligibility depend on your local law and the eligible regions we serve.
Account data transparency
Nagad, Rocket, Bank Transfer context
Your right to review records
Clear contact routes
POLICY POSTURE
What Information We Collect and Why
When you open an account with us, we collect the details you provide during registration — name, contact information, and the credentials you choose. If you add a payment method such as Nagad or Rocket, we record the wallet reference and transaction identifiers needed to match deposits and withdrawals to your account. We do not store full wallet credentials on our servers; payment processors handle those details within their own security environments. We also collect session data — device type, browser version, pages visited and time on site — to keep the platform working correctly on your phone or desktop. This session data helps us identify unusual access patterns that may signal unauthorised login attempts. We may hold communication records, including support messages, so that our team can follow up accurately if a query spans more than one contact. We retain data only for as long as your account is active or as required by applicable rules in the regions where we operate. If you close your account, we will tell you which records we are required to keep and for how long. Availability of this service and any data rights attached to it depend on your local law and eligible regions.
Nagad wallet reference
Rocket transaction ID
Bank Transfer record
Session device data
Support message history
POLICY BOUNDARIES
Where This Policy Applies and What It Covers
This policy covers the information fb788 holds directly. It does not extend to third-party services you reach through our platform, and it does not override local legal obligations. Below is a plain breakdown of what falls inside and outside our scope.
Account Access
All data collected when you register, log in, update your profile or change your password falls within this policy. This includes your contact details, account preferences and the device records linked to your sessions.
Transaction Records
Deposit and withdrawal references linked to Nagad, Rocket or Bank Transfer are covered here. We hold the transaction identifiers we receive; the payment provider holds the full wallet data under their own privacy terms.
Site Content and Games
Game-play logs that we generate on our own platform — session length, game category chosen, account balance changes — are within scope. Game studios supply content; their own data practices are governed by their separate policies.
Third-Party Services
Links or tools from outside fb788 — such as analytics partners or payment gateways — operate under their own policies. We are not responsible for how those services handle data once you interact with them directly.
YOUR ACCOUNT CHOICES
Practical Steps to Review or Correct Your Information
You have real, actionable choices about the data we hold. Start by logging into your account and opening the profile section — the fields displayed there show what we currently hold for your name, contact information and linked payment references. If any detail is wrong, you can edit it directly from that screen and save the change. For records you cannot edit yourself — such as historical transaction logs or session history — you can raise a request through our support channels and we will review what can be corrected or removed within the bounds of applicable rules. If you want to know what specific data we hold on your account, submit a query to our support team with your account identifier and we will respond with the relevant records. Closing your account is also available as an option; contact support to start that process and we will explain which records we are required to retain and which can be deleted. Your rights here depend on local law and the eligible region your account falls under.
Review Your Records
Open your account profile to see the contact details, payment references and session preferences we currently hold. Most fields can be checked directly without contacting support.
Correct Account Details
Edit your name or contact information in the profile screen. For records outside your direct control — such as transaction logs — raise a correction request through the support route below.
Ask a Data Question
If you want a full list of what we hold on your account, contact support with your account ID. We will reply with the relevant records as permitted by the rules that apply in your region.
Request Account Closure
Contact our support team to start the closure process. We will confirm which data we are required to keep under applicable rules, and which will be deleted once the account is closed.
CONTACT ROUTES
How to Reach Us About This Policy
If you have a question about how we handle your data, three contact routes are published on the site. Use whichever one suits your situation — all routes connect to the same team responsible for account and privacy queries.
Live Chat
Open the chat icon on any page while logged in. Use this route for account-level questions about what data we hold or how to update a detail on your profile.
Email Support
Send your query to the support address listed on our Contact page. Include your account ID so we can locate your records and respond accurately to data or privacy questions.
Help Centre
The Help Centre on our site contains published answers to common data and account questions. Start there to find the right form or process before opening a direct support request.
DATA HANDLING DETAIL
How We Protect and Manage Your Information
We apply consistent data-handling practices across account creation, payment processing and support interactions. Here is what that means in practice for your account.
Cookies and Session Tracking
We use cookies to keep your session active across pages and to remember your device preferences. You can adjust cookie settings through your browser; doing so may affect how parts of the site behave on your phone or desktop.
Account Security Measures
Login attempts are monitored for unusual patterns. If we detect access that does not match your typical device or location, the account may require additional verification. Check your account security settings to review active sessions.
Data Retention Period
We keep your account records for as long as the account is active. After closure, we retain only the records that applicable rules require us to hold. The retention period depends on the regulations that apply to eligible regions.
Policy Updates
When this policy changes, we publish the updated version on this page with a revised date at the top. Continued use of your account after an update means you have had the opportunity to review the new terms.
POLICY QUESTIONS
Frequently Asked Questions About Your Privacy
These are the questions we hear most often about how fb788 handles personal data, account records and contact preferences. If your question is not here, reach out through the support routes listed above.
What personal information does fb788 collect when I open an account?
We collect the name, contact information and login credentials you provide during registration. If you add Nagad, Rocket or Bank Transfer as a payment method, we also hold the transaction references needed to match payments to your account. We do not store full wallet credentials.
Can I see all the data fb788 holds about my account?
Yes. Log in and open your account profile to view the details we hold for your contact information and payment references. For historical session or transaction records, contact support with your account ID and we will share what is available under the rules that apply to your region.
How do I correct wrong information on my account?
Most profile fields — name, contact details, communication preferences — can be edited directly in the account settings screen. For records you cannot change yourself, such as a transaction log entry, raise a correction request through live chat or email support and we will review it.
Does fb788 share my data with third parties?
We share data only with the payment processors handling Nagad, Rocket and Bank Transfer transactions, and with technical partners needed to run the platform. We do not sell your personal information. Third-party services linked from our site operate under their own separate privacy terms.
How long does fb788 keep my account data after I close my account?
After you close your account, we delete records that are no longer needed. Some records — such as transaction logs — may be retained for a period required by applicable rules in your region. We will tell you which records we are keeping and the reason when you request closure.
How do I contact fb788 about a privacy concern?
Use live chat while logged in for quick account-level questions, or email us at the address on our Contact page for more detailed data queries. Include your account ID so we can locate your records and respond accurately. The Help Centre also has published answers for common privacy questions.
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